TAKE 10 Series: Question 6

Welcome to the series where we ask 10 real estate agents for their take on the current market challenges and opportunities


Melissa Nguyen, Nic Ciatto-Bégin,
Melanie Mctigue, Brady Tran,
Toju Temile, Stefanie Winstan,
Paul Mclaughlin, Nish Kapoor,
Jason Spartalis, Candice Trzmiel


Home Buyers and Sellers, Market Strategy, Ottawa Real Estate, Investment Properties, Rentals, Advice, Best Clients


Ottawa, Ontario


October 19, 2022 11:59am EDT


EXP Realty, REMAX Hallmark Realty, First Choice Realty, Royal LePage Team Realty, Marilyn Wilson Dream Properties, Avenue North Realty, REMAX Affiliates Realty, Engel & Völkers Ottawa Central, Century 21 Synergy Realty

Think about the best client that you have ever had. What made them stand out?

Agent #1 – Candice Trzmiel – Royal Lepage Team Realty

“She listens to her clients’ wants and needs to achieve the best outcome in every transaction.”

“I luckily have had the opportunity to work with many amazing clients! What makes a client stand out is communication. I love when a client feels comfortable being open and honest with me. I always tell people, if you hate a home – TELL ME! It helps me understand what you’re looking for, it in no way offends me! The best clients are those that utilize and listen to the agent at hand. We are here to serve your best interests!”

“I always tell people, if you hate a home – TELL ME!”

Agent #2 – Stefanie Winstan – REMAX Hallmark Realty

“Thrives on being a part of others success and wishes nothing but happiness, health and wealth for those around her.”

“The best type of client is one that communicates and is responsive. They are willing to listen to me about my services, and the industry. They’ll also let me know if they are or are not happy with anything and talk through the reasons why that is. Communication and clear expectations on both ends make for the perfect experience!”

Agent #3 – Melissa Nguyen – Avenue North Realty

“I have a passion for people, a dedication to my clients, and strive for a lifetime client relationship.”

“My best client would have to be someone that knew what he wanted and the general neighbourhood he wanted it in. It was someone who put all their trust in me and I delivered. I compiled a list of all the listings that matched his criteria and then went through them to narrow down the ones I thought would be a good fit. From there, he went through them and narrowed them down further to ones we would see. After we saw them, we picked the top 3 and considered the pros and cons. He was such an easygoing client who knew what he wanted but trusted me enough to let me lead the way. The characteristics of an ideal client would probably be mutual respect and understanding – their ability to trust you to do your job and get them what they’re looking for.”

Agent #4 – Nish Kapoor – Royal LePage Team Realty

“Always prepared to offer his clients a truly complete package to enhance their real estate experience.”

“When I think about my best client the first thing that comes to mind is a beautiful young Indian couple named Amandeep and Osheen. I met them at one of my events and we chit-chatted there a little bit. During our conversation, I came to know that they were looking for in their first home. Hence, we decided to meet at my office. When I met them, there were so many questions and curiosities. I understood their needs and showed them one of my best properties. The main thing that made them stand out was that throughout the whole process they were so supportive and positive. Finally, in the end, I got them their dream house.”

“The main thing that made them stand out was that throughout the whole process they were so supportive and positive.”

Agent #5 – Brady Tran – Engel & Völkers Ottawa Central

“Staying mindful and consistently maintaining a strong commitment to service, I acknowledge what my clients and partners need and want.”

“Appreciation and satisfaction; Being able to know that the client appreciated all your efforts is a huge part of our job. Knowing how to guide and successfully accomplish necessary tasks to help your client is not easy. Knowing that we are able to help the people we work with secure one of their biggest assets in life is not something many can say they’ve done.”


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Agent #6 – Melanie Mctigue – Century 21 Synergy Realty

“Melanie brings extraordinary energy to her real estate business, resulting in an unequaled level of customer service.”

“My best client was a person with whom I established trust almost immediately, understood what she wanted and communicated it very well. She trusted my judgement and listened to my recommendations. This led to an amazing result for her and several ongoing referrals.”


“My best client was a person with whom I established trust almost immediately.”

Agent #7 – Jason Spartalis – REMAX Affiliates Realty

“Owing to his success is his drive to exceed his clients’ expectations and determination to always get the very best value.”

“All my clients are amazing and what makes most of them stand out is when the clients see me as their realtor guide and actually listen and take my advice.”

Agent #8 – Toju Temile – EXP Realty

“I am a young, family-oriented, self-driven, and passionate woman who loves helping people find comfort in their homes, hence my love for real estate.”

“I love being asked this question so much! A big part of my life is family and I love making my clients feel welcome and loved. I think every client stands out but what made this particular one even dearer to my heart was that I felt like I was a part of their family too! As I mentioned, family is a lot to me and you don’t just invite people into your family. I absolutely love when people introduce me to their family or bring their family on board during their process. This client made me feel loved and welcomed me into their family. After the property had closed, we could not stop exchanging amazing words with each other because it was beyond a house search process! 

It really made me appreciate my business values! One of which remains making people feel loved.”

Agent #9 – Paul Mclaughlin – First Choice Realty

“Making the process of buying and/or selling your home a pleasant and successful experience.”

“I have been fortunate to have worked with many wonderful clients over my nearly 40-year real estate sales career. The satisfaction I have derived throughout my real estate sales career comes from the relationships I have formed in both successfully assisting clients to obtain the house they had hoped for and/or successfully guiding my clients through the selling process while reducing the stress of this endeavour.

The testament to my success is evidenced by the continued repeat clients and many kind referrals I continue to receive.”

Agent #10 – Nic Ciatto-Bégin – Marilyn Wilson Dream Properties

“I’ll be there to guide you through every step to ensure a smooth transaction and build a lasting relationship along the way.”

“In general, I think my best clients are the ones who are on top of things. They know what they want, whether they’re looking to buy or sell, they’re quick to respond and are respectful of my time, as I am of theirs. This is important because the relationship you build could last for years and there’s nothing worse than not being on the same page.”

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